PROGEN uses Priority Delivery Service Federal Express (FedEx) for international shipment. Please notify us if your institution requires the use of a freight forwarder.
All freight charges are sent collect, unless prior arrangements have been made. We ship our products directly from our warehouse in Heidelberg, Germany within 3 working days after receipt of the purchase order.
Shipping time will depend on the country of destination.
|Destination||Delivery Time (for orders places before 11:30a.m. CET)**|
|Germany||1-3 working days*|
|EU, Switzerland, Norway||3-5 working days*|
|U.S.A.||3-7 working days* (excl. delay due to customs clearance)|
|other||5-7 working days* (excl. delay due to customs clearance)|
Shipping costs depend on package size, weight and destination. Please contact us for specific requests.
The shipment of hazardous items is governed by the Air Transport Association (IATA).
Some products may require special packaging and shipping. Chilled items incur the following additional charges per shipment:
|Handling charges per carton||Blue Ice||Dry Ice|
|Domestic||€ 20.00||€ 30.00|
|International||€ 30.00||€ 60.00|
|Special Export||€ 40.00, if necessary|
|Certificate of Origin||€ 40.00, if necessary|
Special customer requests regarding filling, packaging, shipping, required documentation or other shipping aspects should be communicated when placing the order to assure compliance.
If a shipment is delayed or in jeopardy due to customer's failure to communicate special information or requirements, the customer shall be responsible for shipment costs.