Online Ordering Information
Select the items you wish to purchase and upon finishing your shopping, follow the instructions to submit your order for processing.
All product data displayed on this Web Site represent our online product portfolio. The performance characteristics of each product may in a few cases represent a specific lot. At the time of your order, other additional product(s) may be available within the limits of specifications.
Telephone Orders & Inquiries
We accept telephone orders and technical inquiries at our Customer Service and Technical Service Department, Monday-Friday. Office hours are 9:00 AM to 5:00 PM CET.
Customer Service Department
PROGEN Biotechnik GmbH
Phone: +49 6221 8278-0
Fax: +49 6221 8278-24
To simplify the ordering process we encourage customers to order online, by FAX, or e-mail.
The following information is required to expedite your order:
- Billing and shipping addresses
- Purchase or order number or your reference number.
- Catalog number, description of product
- Unit, size or quantity
- VAT No. for European Community members
All shipments are EX WORKS Heidelberg, Germany
Preferred Method of Payment
Please send your payment (cheque) to the following address:
PROGEN Biotechnik GmbH
Bank wire details:
LBBW Bank, Stuttgart: Account 787 1503 681 (BLZ 600 501 01) BIC: SOLADEST600 IBAN: DE49 6005 0101 7871 5036 81
Deutsche Bank, Heidelberg: Account 0369 009 (BLZ 672 700 03) BIC: DEUTDESM672 IBAN: DE32 6727 0003 0036 9009 00
MasterCard and VISA are accepted.
PROGEN Biotechnik GmbH utilizes Priority Delivery Service Federal Express (FedEx) for international shipment. In case your institution requires the use of a freight forwarder, you please notify us. All freight charges are sent collect, unless prior arrangements have been made. The shipment of hazardous items is governed by the Air Transport Association (IATA). Some products may require special packaging and shipping. Items shipped under refrigeration will incur the following additional charges per shipment.
|Handling charges per carton||Blue Ice||Dry Ice|
|Domestic||€ 20.00||€ 30.00|
|International||€ 50.00||€ 80.00|
|Special Export||€ 40.00, if necessary|
|Certificate of Origin||€ 40.00, if necessary|
Specialized customer requests including filling, packaging, shipping, required documentation or other details, should be communicated at the time the order is placed to assure compliance. If delay or jeopardy of the shipment is caused due to customer's failure to communicate special information or requirements, the customer shall be responsible for the cost of the shipment.
|Destination||Delivery Time (For orders placed before 11:30 a.m. CET )**|
|Germany||3 working days *|
|EU, Switzerland, Norway||3 -5 working days *|
|US||3-7 working days * (excluding delay due to customs clearance)|
|other||5-7 working days * (excluding delay due to customs clearance)|